The Westin Doha Hotel & Spa

customer service profoundly exceeded my expectations, something I haven't experienced in many recent 5-star hotels. From the very first day, the staff demonstrated an outstanding commitment to hospitality and customer care. Upon booking through Booking.com and mentioning my allergies, the hotel proactively initiated a WhatsApp communication with their Food and Beverage team. They inquired about my dietary needs and discussed options they could prepare for me, ensuring a seamless and personalized dining experience. Additionally, the reception staff went above and beyond to assist me when I needed a hairdresser and their salon was closed for renovations. They diligently arranged for someone to come to my room, which was greatly appreciated. The excellent service extended throughout the hotel, from the restaurant to the pool area, where the staff continued to be exceptionally welcoming and helpful. Furthermore, the comfort of the bed in my room added to the overall outstanding experience, ensuring restful nights. In conclusion, the best aspect of this hotel is undeniably its staff, complemented by the comfortable accommodations. I was genuinely surprised and delighted by the level of care at this larger hotel, and I would highly recommend it to anyone looking for outstanding service in a welcoming environment.

Abe